SUPPORT
How can we help?
Answers to the most common questions about your dock, firmware, and subscription. Can't find it? Open a ticket tied to your account and our team will jump in.
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Most questions have a faster path than a ticket — start here.
COMMON QUESTIONS
Frequently asked questions
Setup, ports, firmware, billing, and the CV pipeline — the things people ask before and after they plug in.
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Still need a hand?
Tickets are tied to your Aim Studio account, so we can see your order, subscription, and history the moment you reach out.
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Tickets are tied to your Aim Studio account so we can see your order and subscription. Sign in with Discord to start a conversation with our team.
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Live setup help, firmware notes, and per-game profiles — shared by players running the same hardware you are.